Kaanipa — Refund & Return Policy
Effective Date: [Insert Date]
At Kaanipa, we take great pride in the craftsmanship of our premium bangles. Each piece is hand-finished with care and precision.
Because our jewellery is made to order or custom-designed, we maintain a fair but strict return and refund policy.
1. Eligibility for Returns
We accept returns only if:
The product is damaged, defective, or incorrect upon delivery.
You notify us within 48 hours of receiving your order.
You provide an unboxing video clearly showing the issue.
Custom, personalized, or made-to-order bangles cannot be returned or refunded.
2. Process for Returns
Contact our support team at support@kaanipa.com
within 48 hours of delivery.
Attach images/video proof of the defect or damage.
Once approved, ship the unused item back in its original packaging.
Please note: Return shipping costs are borne by the customer unless the product was received damaged or incorrect.
3. Refunds
Once your return is received and inspected, we will process your refund within 7–10 business days.
Refunds will be credited to your original method of payment.
Shipping charges (if any) are non-refundable.
4. Exchanges
Exchanges are offered only for the same product category if stock is available.
If not, store credit or a replacement item will be provided.
5. Non-Returnable Items
Custom or personalized designs
Gift cards
Discounted or clearance sale items
6. Cancellation Policy
Orders can be cancelled within 12 hours of placing them.
Once production or dispatch has begun, cancellation requests cannot be accepted.
7. Contact for Returns & Refunds
📧 support@kaanipa.com
📍 Kaanipa Jewellery Studio, [Insert Address]
🌐 www.kaanipa.com
